Popular Questions
What are your delivery options?
We have multiple delivery options - if you place an order Monday - Friday where all basket items are in stock we offer Next Day delivery. You can even order up until 3 pm on Friday and receive your delivery on Saturday (please note Saturday delivery is a premium service). We use a range of delivery partners in order to offer the best options for our customers including, FedEx, DPD, UK Mail and Royal Mail. Please note Royal Mail deliveries are currently non-trackable on a 2-3 day service.
We now offer Evening Delivery with UK Mail. When selected, your order will be delivered on your chosen day between 6-10 pm. This service is available from Mon-Sat from £7.99.
Orders placed using V12 Finance have to be delivered to the address where the finance agreement has been accepted and approved. The delivery address for finance orders cannot be changed.
Do you ship internationally?
For DHL Shipping Quotes to New Zealand, Australia and USA, please call 01273 665400 or email mail@gak.co.uk
Please note all FMIC products (Fender, Squier, Gretsch, Jackson, Charvel and EVH) are not available for sale outside of the EEA (the EU, Iceland, Liechtenstein, Switzerland and Norway).
What payment types are accepted?
We accept all major debit and credit cards including Visa, Mastercard & American Express. We also accept PayPal online and Amazon Pay. We even offer finance options on items over £250 via V12 Retail Finance.
How do I get hold of someone if I have a query?
There are several ways you can get in touch with us:
When are your phone lines open until?
Our phone lines are open from 9am-8pm from Monday - Friday, 9 am - 5:30 pm on Saturday and 11 am - 5 pm on Sunday.
When are your shop opening times?
Our Brighton Megastore is open from 9:30 am - 5:30 pm Monday - Saturday, and from 11 am - 5 pm on Sunday.
B-Stock & Second-Hand
What does B-Stock mean?
B-Stock products are not brand new and are generally repaired or refurbished customer returns, end of the line and ex-display stock that may have damaged packaging or missing accessories.
Please note, these items are usually one-off offers and will be dealt with on a strictly first come first served basis.
What does Ex-Demo mean?
Ex-Demo means that the item for sale has been demonstration stock in our store. We usually only sell after the item has become discontinued and therefore no longer needs to be on demo. You can expect these items to be 'well used' but not damaged unless otherwise stated.
What does Second-Hand mean?
Second-hand items are pre-owned products that are often well-used but fit for purpose. These items are sold as seen but are covered by our 7-Day returns policy and include a 28-day warranty.
Please note: we cannot offer a warranty on second-hand cymbals.
Do B-Stock & Second-Hand items come with a warranty?
No, we only issue a 3-month warranty on B-Stock and Ex-Demo products and a 28-day warranty on Secondhand products. However, you do still have 7 days to test the item and confirm it is suitable under our 7 days returns policy. (See Terms & Conditions).
How do I redeem a Discount Voucher Code?
How do I redeem a Discount Voucher Code and where can I find them?
All discount vouchers can be redeemed on our website during the basket stage of your purchase. You will be asked to enter and submit your code, having done that your basket will update with the reduced purchase price.
We run intermittent voucher codes for GAK Membership Account holders in the membership area of our website, in our weekly E-Newsletters, and in our printed adverts found in Guitarist Magazine.
Most of our vouchers are single use and have set expiry dates. If you have entered a code and it is not updating your basket total, please call us on 01273 665400.
Please note: Finance packages cannot be used in conjunction with any voucher on our website. Any product being purchased with a discount voucher must be paid for in full at the time of order.